Shipping Policy

At Shoppserus, we are committed to providing a seamless and reliable shipping experience. Below, you will find all the essential details about our shipping methods, processing times, and policies to ensure you have a smooth shopping experience.

1. Shipping Methods & Rates

We offer two shipping options to accommodate different delivery needs.

Standard Shipping

• Estimated Delivery Time: 7-15 business days
• Cost: $12.59 (Free for orders over $60)
• Details: Our Standard Shipping option is an affordable way to receive your order. While it may take a little longer, it is a great option for those who are not in a hurry. Plus, we offer free standard shipping on orders over $60, making it a budget-friendly choice.

Expedited Shipping

• Estimated Delivery Time: 3-7 business days
• Cost: $20.00
• Details: Need your order sooner? Our Expedited Shipping option prioritizes processing and ensures a quicker delivery time. This is ideal for urgent orders or time-sensitive purchases.

2. Order Processing

• Orders are processed within 1-3 business days (Monday – Friday, excluding weekends and holidays).
• Once your order has shipped, you will receive a shipping confirmation email with tracking details.

3. Order Tracking

• A tracking number will be provided once your order has shipped.
• You can use the tracking number to monitor the progress of your package in real-time.

4. Lost or Damaged Items

We take every precaution to ensure your order arrives safely. However, if your order is lost or damaged in transit, please contact us immediately at [email protected]. Our team will work with the carrier to resolve the issue and arrange for a replacement or refund if necessary.

5. Domestic & International Shipping

• Domestic Shipping: We currently ship within the United States only.
• International Shipping: At this time, we do not offer international shipping, but we are actively working on expanding our services. Stay tuned for updates.

6. Shipping Address Policy

Please ensure that your shipping address is accurate when placing an order. Shoppserus is not responsible for delays, lost packages, or failed deliveries due to incorrect or incomplete addresses. Be sure to include all necessary details, such as apartment, suite, or unit numbers.

7. Free Shipping Promotions

We occasionally offer free shipping promotions. These promotions apply to Standard Shipping within the United States and may have specific terms and conditions. Please check for active promotions during checkout.

8. Customs & Duties (If Applicable)

• For orders within the United States, customs and duties do not apply.
• If we expand to international shipping in the future, customers will be responsible for any applicable customs duties, taxes, or fees imposed by their country.

9. Customer Support

For any shipping-related inquiries, order tracking assistance, or delivery concerns, please contact our customer support team.

Contact Information:

• Email: [email protected]
• Phone: +1 662-663-1806
• Address: 351 E 60TH ST APT 5A, NEW YORK, NY 10022, United States

We are committed to providing excellent customer service and ensuring a smooth shipping experience.

Thank you for choosing Shoppserus—we appreciate your trust and look forward to serving you!