Refund and Returns Policy

At Shoppserus, we value your satisfaction and strive to ensure a hassle-free shopping experience. If you are not completely happy with your purchase, we are here to assist you with returns and refunds. Please read our policy carefully.

1. Return Eligibility

We accept returns within 30 days of delivery under the following conditions:

• The item must be unused, undamaged, and in its original packaging.
• The item must be in resalable condition, without stains, scratches, or signs of wear.
• The return request must be initiated within 30 days of receiving your order.

If your return does not meet these conditions, we reserve the right to refuse the refund or exchange.

2. Non-Returnable Items

Certain products are not eligible for returns or refunds, including:

• Final sale or clearance items
• Personalized or custom-made products
• Used or washed items
• Items damaged after delivery due to misuse or improper care

3. How to Initiate a Return

1. Contact Us

   • Email us at [email protected] with your order number and reason for return.
   • If applicable, include photos of the product to help us process your request faster.

2. Return Approval & Instructions

   • Once your return request is approved, we will provide you with the return address and instructions.

3. Shipping Your Return

   • Pack the item securely in its original packaging.
   • Ship the return using a trackable shipping method (we are not responsible for lost or untrackable returns).
   • Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect.

4. Processing Your Refund

   • Once we receive and inspect your return, we will notify you via email.
   • Approved refunds will be issued within 5-10 business days to your original payment method.
   • Original shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us at [email protected] with a description and photos of the issue.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check your bank or credit card statement.
2. Contact your payment provider, as processing times may vary.
3. If you still have not received your refund, email us at [email protected] for assistance.

6. Order Cancellations

• Orders can only be canceled before they are shipped.
• If your order has already been processed and shipped, you will need to follow the return process after receiving the item.

7. Contact Us

For any return or refund inquiries, please reach out to our customer support team.

• Email: [email protected]
• Phone: +1 662-663-1806
• Address: 351 E 60TH ST APT 5A, NEW YORK, NY 10022, United States

We appreciate your business and are committed to ensuring a smooth and transparent return process. Thank you for choosing Shoppserus!